Salesforce Console apps are a tab-based workspace suited for fast-paced work environments. Manage multiple records on a single screen and reduce time spent clicking and scrolling to quickly find, update, and create records.
==>Available in: Salesforce Classic and Lightning Experience
Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions
Lightning console apps are available for an extra cost to users with Salesforce Platform user licenses for certain products. Some restrictions apply. For pricing details, contact your Salesforce account executive.
==>Lightning console apps are available in the Essentials edition in Lightning Experience only.
==>The console is perfect for Sales and Service folks. Support agents can use multiple applications at once and keep the context of cases as priorities change. Sales reps have all the tools at their fingertips to cultivate leads, close deals, and manage relationships.
==>Administrators can customize a console to determine everything from the objects in the navigation tab, to whether you can place phone calls with a softphone. Customizations can also include displaying knowledge base articles alongside cases, creating custom actions with keyboard shortcuts, or chatting with customers over the web with Live Agent.
==>Developers can help solve unique business problems with custom console components and use the Salesforce Console API to add third-party integrations.
Note
-->You can create console apps in Salesforce Classic and Lightning Experience. When working with Lightning console apps, keep the following things in mind.
-->Lightning console apps don’t yet have full parity with Salesforce Classic console apps. For example, some features in Salesforce Classic console apps, such as push notifications and multi-monitor support, aren’t available in Lightning console apps. Learn more.
-->You can’t migrate Salesforce Classic console apps to Lightning Experience.
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